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Frequently Asked Questions
Answers about authenticated products, ordering, payment, delivery, and customer support.
Buying
Are products authentic?
Every listed item is reviewed through the LUXE LINK authentication and condition workflow before publication.
Do member prices apply automatically?
Where member pricing is available, eligibility and the final price are confirmed through your customer account or during checkout.
Can I request more photos?
Yes. Contact our team or use the product-page chat to request additional condition photos, details, or measurements before purchase.
Orders & Support
Why did an item sell out?
Most pre-owned pieces are one of one. An item becomes unavailable as soon as its confirmed inventory is sold.
Can I change or cancel an order?
Contact us immediately with your order number. We will review the request, but changes cannot be guaranteed once authentication, packing, or shipment has started.
How can I get help with a product?
Use the Chat button or email concierge@luxelk.com. Sharing the product link or order number helps our team respond faster.
Shipping
Do you ship internationally?
Available international destinations and carrier options are shown at checkout for the selected delivery address.
Are customs and duties included?
Checkout shows charges collected with the order. Any duties, taxes, or carrier fees not included at checkout remain the recipient's responsibility.
Can wholesale orders be consolidated?
Wholesale orders can be prepared for consolidated shipment after buyer approval.