Frequently Asked Questions

Every listed item is reviewed through the LUXE LINK authentication and condition workflow before publication.

Where member pricing is available, eligibility and the final price are confirmed through your customer account or during checkout.

Yes. Contact our team or use the product-page chat to request additional condition photos, details, or measurements before purchase.

Most pre-owned pieces are one of one. An item becomes unavailable as soon as its confirmed inventory is sold.

Contact us immediately with your order number. We will review the request, but changes cannot be guaranteed once authentication, packing, or shipment has started.

Use the Chat button or email service@luxelk.com. Sharing the product link or order number helps our team respond faster.

We do not accept returns or exchanges for change of mind, fit, color preference, or buyer's remorse. For wrong items, material listing discrepancies, transit damage, or authenticity concerns, contact service@luxelk.com within 48 hours of delivery for review. LUXE LINK pays the return shipping cost for approved responsibility claims. Approved refunds are initiated within 3 business days after the returned item arrives. Statutory rights and the separate 3x Authenticity Guarantee are not limited by this reporting window. See luxelk.com/return-policy for the full policy and United States return instructions.

Orders may ship from the United States, mainland China, or Hong Kong, depending on where the item is held when the order is fulfilled. The dispatch location cannot be guaranteed before purchase. Our Texas registered business address is also used for some shipments and approved returns; it does not mean every order ships from the United States.

Standard United States shipping is free. Orders are handed to the carrier within 1 business day after confirmation, with estimated delivery in 5-7 business days after order confirmation, whether dispatched from the United States, mainland China, or Hong Kong. See luxelk.com/shipping-policy for details and possible delays.

Available international destinations and carrier options are shown at checkout for the selected delivery address.

Checkout shows charges collected with the order. Any duties, taxes, or carrier fees not included at checkout remain the recipient's responsibility.

Wholesale orders can be prepared for consolidated shipment after buyer approval.