Merchant Information
LUXE LINK is operated by Reluxe Link LLC, a Texas limited liability company. Registered business address: 4108 Woodland Trl, Carrollton, TX 75007, United States. Customer service email: service@luxelk.com.
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Shipping Policy
Free standard shipping is available for United States orders. Estimated delivery is 5-7 business days after order confirmation.
United States Shipping
Standard shipping is free for orders delivered within the United States. Orders are authenticated, inspected, securely packed, and handed to the carrier within 1 business day after order confirmation.
Where Orders Ship From
Orders may ship from the United States, mainland China, or Hong Kong, depending on where the item is held when the order is fulfilled. The dispatch location cannot be guaranteed before purchase. Our Texas registered business address is also used for some shipments and approved returns; it does not mean every order ships from the United States.
Delivery Estimate
United States orders are generally delivered within 5-7 business days after order confirmation. Carrier disruptions, severe weather, address issues, and other circumstances outside our control may extend this estimate.
International Delivery
Transit time varies by destination, carrier, customs processing, and local delivery conditions. Carrier delays and customs inspections can extend the estimate shown at checkout.
Duties And Import Charges
Unless checkout states otherwise, the recipient is responsible for duties, taxes, brokerage, and other import charges assessed by the destination country or carrier.
Tracking And Delivery Issues
Tracking details are provided when an order ships. For transit damage, contact service@luxelk.com within 48 hours of delivery with photos of the item and packaging. Approved damage claims are eligible for return and refund, with return shipping paid by LUXE LINK, as explained in our Return and Refund Policy at luxelk.com/return-policy. Statutory rights are not limited by this reporting window. Contact us promptly for an unresolved tracking or delivery issue.
Wholesale Shipments
Approved wholesale buyers can arrange consolidated shipping and commercial invoice support with the LUXE LINK wholesale team.