Merchant Information
LUXE LINK is operated by Reluxe Link LLC, a Texas limited liability company. Registered business address: 4108 Woodland Trl, Carrollton, TX 75007, United States. Customer service email: service@luxelk.com.
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Return and Refund Policy
All sales are final for change of mind, fit, color preference, or buyer's remorse. This does not exclude the problem-item returns, authenticity claims, or statutory rights described below.
Final Sale Policy
We do not accept returns or exchanges for change of mind, fit, color preference, or buyer's remorse. Please review all product photographs, condition notes, measurements, included accessories, and order details before checkout. Disclosed pre-owned wear is not, by itself, a listing discrepancy.
Problem-Item Returns And The 48-Hour Reporting Window
We accept return requests for a wrong item, an item materially different from its listing, an item damaged in transit, or an authenticity concern, subject to review. Contact service@luxelk.com within 48 hours of delivery with your order number, a description of the issue, and supporting photos or evidence. This is the deadline to report a problem, not a requirement for the parcel to reach us within 48 hours. The reporting window does not limit statutory rights or the separate 3x Authenticity Guarantee.
Return Shipping Costs
LUXE LINK bears the return shipping cost for approved wrong-item, materially-not-as-described, transit-damage, and confirmed inauthentic-item claims. Contact us before sending a return so we can confirm the return instructions and arrange or agree the return shipping cost.
United States Return Address
Approved returns are sent to our United States return facility at 4108 Woodland Trl, Carrollton, TX 75007, United States, including orders originally dispatched from mainland China or Hong Kong. Contact service@luxelk.com for return instructions before sending the parcel. Keep the item and its included accessories, tags, and packaging available for inspection.
Inspection And Refund Timing
After the returned item arrives, we will inspect it and initiate the approved refund within 3 business days. Refunds are issued to the original payment method; the time until funds appear depends on your bank or payment provider.
Authenticity Guarantee
The final-sale policy does not limit the separate LUXE LINK 3x Authenticity Guarantee. If you believe an item is not authentic, contact service@luxelk.com with the order details and supporting evidence so the claim can be reviewed under the guarantee terms.
Legal Rights
Nothing in this policy excludes or limits rights that cannot be excluded or limited under applicable law.